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1990 - Automotive Service Advisor - Jeddah

الشركة: سمارى
قسم الوظيفة: ورشة العمل
المدينة: السعودية - جدة
القسم: ورشة العمل
تاريخ انتهاء التقدم للوظيفة: 15-Apr-2024
Main Job Purpose:

Responsible for solving customers issues about their vehicles and advising on the best course of action.

Accountabilities:

Workshop Service:

  • Assign jobs and work areas to employees according to their skills and knowledge.

  • Assist and advise Service Manager with customer complaints to improve customer relationship

  • Maintain a clean and safe working environment for all technicians.

  • Perform other duties and functions as directed by Management in line with objectives of the company.

  • Assist in handling customer complaints and concerns.

  • Maintain up to date technical training data.

  • Provide the quality of work and productivity to maintain service quality. 

  • Follow-up the job Cards after opening to align with company SLA.

  • Making Check list for all vehicles received & delivered.

Competencies:

  • Core Competencies:

    Customer service

    Oral, written and presentation skills

    Time Management

    Product knowledge

    Data analysis

    Results-driven and meeting customer expectations

    Reporting Skills

    Computer skills.

    General understanding of mechanical/technical terms.
Job Requirements:

Education

  • Automotive diploma or equivalent.

Computer Skills

  • MS Office Suite

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