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Job Details

1804 - Technical Service Engineer

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Closing Date: 16-Mar-2022
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Your Job:

 

The job of a TSE is a highly focused position to provide technical / sales support at the Senior level to customers (contractors, architects, consultants, and building owners) with prescribed management of manufacturer’s representatives to achieve pre-determined sales and profit objectives. The TSE coordinates special activities and programs necessary to promote and increase awareness of Arkaz products and systems in the pre-construction phase of projects with the goal to have Arkaz products used in the construction phase.

 

Duties and Responsibilities:

  • Assist is in the sales process by evaluating applications and materials, recommend products and conduct customer visits to observe and develop application techniques, audits, and presentations.
  • Provide field sales with technical data, test results, graphs, and reports.
  • Work with field sales & marketing and other groups to generate and analyze market data to identify new products for growth initiatives as needed.
  • Test competitive products against portfolio products for specific customer projects or problems and historical data
  • Participate in the commercialization of new product launches coordinating technical data with other essential departments. 
  • Be proactive in developing and visiting the appropriate contacts with the Engineering, Materials, or Quality departments of key customers and material manufacturers.
  • Establish and support testing specifications for major customers.
  • Proactively develop and maintain product knowledge to effectively promote company products / services.
  • Proactively propose and execute technical recommendations on Arkaz product applications for customer’s problem solution in conjunction with Sales team to expand the business
  • Recommend improved or new products in existing or new market areas
  • Conducts the field-testing process as well as in the implementation of new company products and technologies.
  • Helps with process optimization and operational excellence at the customer’s location.
  • Supports execution of technical sales representative assessment and training program to operators / technician level at customer sites.
  • Develop a working relationship with as many contacts in the plant as possible; this will help identify potential needs of the plant for future opportunities
  • The service function includes training of plant personnel, start-up of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in site functions.
  • Conduct basic technical support to existing and new customers through collaboration on mix design 
  • Conduct field QA/QC for customers.
  • Aid in installation, repair, and maintenance of dispensing equipment at all customer locations.
  • Support new product initiation, technical sales and testing for all customers.
Your skills and experience:

 

 

Skills and Specifications:

  • Ability to motivate and influence people.
  • Organizing, planning, and problem-solving skills.
  • Good interpersonal and communication skills.
  • Ability to work as a part of a team.
  • Good statistical and numerical ability.
  • Ability to act on own initiative and to make decisions and recommend appropriate courses of action.
  • Strong problem-solving capability
  • Ability to work and communicate with people at varying levels of seniority and technical knowledge.
  • Ability to understand complex testing and approval protocols
  • Ability to analyze and interpret complex information.

Education and Qualifications

  • A B.S. Degree in Technical Field, Chemistry or Chemical or Civil Engineering preferred, with demonstrable, direct experience in the industry.
  • Excellent knowledge of CS systems and their components as well as applications to meet the required performance
  • 5 years of experience in technical service and engineering and or site experience.
Note: you will be required to attach the following: 1. Resume / CV
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