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1909 - Customer Service - Eastern Province

Company: Samara
Job Family: Operations
City: KSA - Khobar
Department: Operations
Closing Date: 26-Sep-2023
Main Job Purpose:

Ensure the optimal rental experience by maximising on sales and service opportunities for every customer.

  • Communicate with customers to answer questions and address concerns about their reservations or rental vehicles.

  • Help customers choose a vehicle that meets their needs, based on factors such as price and size of the vehicle.

  • Inform customers of any damage on the vehicle before renting it.

  • Prepare the rental agreement while advising on and up selling vehicles and optional extras to the customer according to their needs while informing them of the contract details, rental policies, and procedures.

  • Actively managed vehicle maintenance, inventory, cash sheets and daily business reports.

  • Processing payments in connection with credit card using the company system, process the balance of daily transactions, prepare bank deposits, and keep records of transactions, and of the number of customers renting vehicles.

  • Responsible for open and close Rental agreements in system with full compliance of company policy and procedures

  • Responsible for collecting the Rental charges from customers using the various payment methods (Cash / POS / Bank Transfer)

  • Responsible for depositing the cash collected from customers in company’s bank account on daily basis

  • Responsible for doing End of Duty reports such as (Daily collection Report, POS machines Reconciliation and Vehicles status report)

  • Oversee the driver’s work of checking tyres accessories, mileage, among other things and proceed to process a complaint if there is a damage.

  • Update inventory of vehicles that are in use or in maintenance.

  • Ensure the driver clean the vehicle and fill the gas for the next client.

  • Core Competencies:

    Customer service

    Communication skills


    Valid driver's license with a clean driving record

    Product knowledge

    Results-driven and meeting customer expectations

    Ability to follow defined service and sales processes

Note: you will be required to attach the following:
1. Resume / CV