Your Job

The job of a TSE is a highly focused position to provide technical / sales support at the Senior level to customers (contractors, architects, consultants, and building owners) with prescribed management of manufacturer’s representatives to achieve pre-determined sales and profit objectives. The TSE coordinates special activities and programs necessary to promote and increase awareness of Arkaz products and systems in the pre-construction phase of projects with the goal to have Arkaz products used in the construction phase.

Duties and Responsibilities:

• Assist is in the sales process by evaluating applications and materials, recommend products and conduct customer visits to observe and develop application techniques, audits, and presentations.
• Provide field sales with technical data, test results, graphs, and reports.
• Work with field sales & marketing and other groups to generate and analyze market data to identify new products for growth initiatives as needed.
• Test competitive products against portfolio products for specific customer projects or problems and historical data
• Participate in the commercialization of new product launches coordinating technical data with other essential departments. 
• Be proactive in developing and visiting the appropriate contacts with the Engineering, Materials, or Quality departments of key customers and material manufacturers.
• Establish and support testing specifications for major customers.
• Proactively develop and maintain product knowledge to effectively promote company products / services.
• Proactively propose and execute technical recommendations on Arkaz product applications for customer’s problem solution in conjunction with Sales team to expand the business
• Recommend improved or new products in existing or new market areas
• Conducts the field-testing process as well as in the implementation of new company products and technologies.
• Helps with process optimization and operational excellence at the customer’s location.
• Supports execution of technical sales representative assessment and training program to operators / technician level at customer sites.
• Develop a working relationship with as many contacts in the plant as possible; this will help identify potential needs of the plant for future opportunities
• The service function includes training of plant personnel, start-up of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in site functions.
• Conduct basic technical support to existing and new customers through collaboration on mix design 
• Conduct field QA/QC for customers.
• Aid in installation, repair, and maintenance of dispensing equipment at all customer locations.
• Support new product initiation, technical sales and testing for all customers.

Your skills and experience

Skills and Specifications:

• Ability to motivate and influence people.
• Organizing, planning, and problem-solving skills.
• Good interpersonal and communication skills.
• Ability to work as a part of a team.
• Good statistical and numerical ability.
• Ability to act on own initiative and to make decisions and recommend appropriate courses of action.
• Strong problem-solving capability
• Ability to work and communicate with people at varying levels of seniority and technical knowledge.
• Ability to understand complex testing and approval protocols
• Ability to analyze and interpret complex information.

Education and Qualifications

• A B.S. Degree in Technical Field, Chemistry or Chemical or Civil Engineering preferred, with demonstrable, direct experience in the industry.
• Excellent knowledge of CS systems and their components as well as applications to meet the required performance
• 5 years of experience in technical service and engineering and or site experience.