1985 - Call Center - Khober

  • Company
    Samara
  • Job Family
    Operations
  • City
    KSA - Khobar
  • Department
    Operations
  • Closing Date
    31-May-2024
Main Job Purpose

takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Accountabilities

  • Communicate with customers to answer questions and address concerns about their reservations or rental vehicles.

  • Help customers choose a vehicle that meets their needs, based on factors such as price and size of the vehicle.

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.

  • Collaborate with other call center professionals to improve customer service.

Competencies

  • Core Competencies:

    Customer service

    Communication skills

    Teamwork

    Positive attitude and aptitude to function well as part of a team Professional appearance

    Product knowledge

    Results-driven and meeting customer expectations

    Ability to multi-task and work in a fast-paced environment

Note: you will be required to attach the following:
  1. Resume/CV
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