Share this vacancy via:

1992 - Lease Operations Coordinator

Company: Samara
Job Family: Operations
City: KSA - Jeddah
Department: Operations
Closing Date: 30-Aug-2024
Main Job Purpose:

Responsible for handling the operations of the Lease Department.

Accountabilities:

Lease:

  • Subject to Customer request and Manager approval arrangements for Pre-Lease vehicle

  • Correspondence with branches for Pre-Lease

  • Monitoring and addressing all external/internal correspondence related to departmental functions, vehicle maintenance, service and quality standards and other related concerns from lease customers to ensure they are resolved in an appropriate and timely manner with bottom-line focus on customer satisfaction

  • Handle All customer requests from Oil Service request, maintenance requestupdate internal Tamm, faded number plates request and Moroor visit direct them to the right department.

  • Coordinate with Logistic and customer for Yearly MVPI and reimbursement if MVPI performed by user itself.

  • Communication with Hemaya Logistics Services for Accident and breakdown vehicles collection.

  • Handle accident dispute by creating requests into ERP and sharing accident documents with workshop to advice for arranging Replacement against Major Maintenance or Accident case from Branches/Pool.

  • Purse and correspondence with customer for Misuse approval and discounts.

  • Update vehicles agreement info through LCO

  • Prepare International vehicle permissions from Tamm and for commercial units’ correspondence with GRO to acquire permit from Moroor.

  • prepare Long Lease agreement and share required documents with customer time to time as per requirement and renewals.

  • Review traffic violation list shared to accounts for invoicing and coordinators to notify customer

  • Coordination between customer, fleet and admin for any disputed and wrong violation.

  • Upon contract expiry correspondence with lessee and Logistic/Maintenance for vehicle checklist for agreement closure

  • If contract valid calculate and share Early Termination penalty with customer for approval.

  • If customer approve ETP and return vehicle raise Premature termination into ERP and Share approval with Account for invoicing.

  • Communicate with outsource logistics/winch if need to deliver ready vehicle to customer at far or remote area as per agreement

  • Monitor Replacement Pool vehicles

Competencies:

Core Competencies:

  • Customer service

    Oral, written and presentation skills

    Time Management

    Product knowledge

    Data analysis

    Problem solving

    Negotiating skills

    Achieving personal work goals & objectives

    Relationship-building & networking

    Results-driven and meeting customer expectations

Note: you will be required to attach the following:
1. Resume / CV