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1995 - Help Desk Agent - NEOM

Company: Samara
Job Family: Operations
City: Multiple Cities
Department: Operations
Closing Date: 31-May-2024
Main Job Purpose:

Responsible for installing and configuring systems, ensuring infrastructure availability, collaborating with I.T staff, and finding ways to increase system efficiency.

Accountabilities:
  • Consult with business managers to determine how best to meet customers – and the organization's – requirements.

  • Determine how existing systems might meet emerging requirements.

  • Create software test plans, test scenarios, and test cases.

  • Analyze software-related issues and propose solutions.

  • Fix software problems and test solutions prior to implementing them.

  • Obtain and log customer feedback for the purpose of process improvement

Competencies:
  • Customer service

  • Oral, written and presentation skills

  • Time Management

  • Product Management analyst methodology  

  • Critical Thinking

  • Problem solving

  • Negotiating skills

  • Achieving personal work goals & objectives

  • Relationship-building & networking

  • Results-driven and meeting customer expectations

Note: you will be required to attach the following:
1. Resume / CV