2190 - Tahreez/Riyadh -Senior IT Help Desk

  • Company
    Tahreez
  • Job Family
    Engineering
  • City
    KSA - Riyadh
  • Department
    IT
  • Closing Date
    30-Sep-2026
Role Summary

The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh.

Qualifications

Education

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Experience

  • Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role.

  • Proven experience troubleshooting hardware, software, and network issues in a business environment.

  • Experience managing user accounts, access rights, and Active Directory (or similar directory services).

  • Experience with system backups, patch management, and basic disaster recovery procedures.

  • Prior involvement in IT projects or technology rollouts is preferred.

Technical Skills

  • Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance.

  • Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites.

  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).

  • Familiarity with antivirus/endpoint security solutions and patch management tools.

  • Experience with ticketing systems and IT documentation/inventory tools.

  • Understanding of IT security standards and compliance best practices (e.g., data protection, access control).

Soft Skills & Competencies

  • Strong customer service orientation and communication skills for user training and support.

  • Ability to explain technical issues to non-technical staff clearly.

  • Strong problem-solving and analytical skills for diagnosing hardware/software/network issues.

  • Good organizational skills for maintaining documentation, inventory, and support records.

  • Ability to work independently and manage multiple support requests/priorities.

 

Responsibilities

  • Install, configure, and maintain computer hardware, software, printers, and other IT equipment

  • Provide technical support and troubleshoot hardware, software, and network issues

  • Monitor and maintain network performance, security, and connectivity

  • Manage user accounts, permissions, and access rights

  • Install software updates, patches, and antivirus solutions

  • Perform regular system backups and assist with disaster recovery planning

  • Maintain IT documentation, inventory, and support records

  • Ensure compliance with IT policies, security standards, and best practices

  • Assist with the implementation of new technologies and IT projects

  • Train users on IT systems, software, and security awareness

Note: you will be required to attach the following:
  1. Resume/CV
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